Need help with KnowledgeBank? Email us at knowledgebank@med.ge.com and we'll respond as soon as possible.

Check out our FAQ section below for answers to most common questions.

 How do I find an item?
 How can I see what the item looks like before I download it?
 What do I do with the items I download?
 Why should I submit to the KnowledgeBank?
 What do I do if I am having problems?

How do I find an item?

There are two ways to search for items at KnowledgeBank: by category and by keyword or phrase.

Category searches let you find items of a particular type (encounter forms, reports, letters, etc.) and lets you narrow that search by medical specialty. For example, you can search for Encounter item names, text descriptions, author names, and version information fields.

Keyword or key phrase search allows you to enter a word or phrase in the search box and KnowledgeBank will return items which have an exact match. This search looks for matches from item names, text descriptions, author names, and version information fields.

How can I see what the item looks like before I download it?

All of our item description pages have a link to screen shots which show the item in use and highlight important features and functionality. We use clinically relevant data to create an accurate picture of how the item can be used. Encounter form details include screen shots of the resulting text translation as well as a listing of all Observation Terms used in the form.

What do I do with the items I download?

Our items are supplied in a "zipped" or compressed format and must be "unzipped" prior to importing into Logician or viewing in the Encounter From Editor or Crystal Reports. You can use any compression utility (WinZip or PKZip) to extract, or "unzip" the files to a folder on your PC. For some items there are many different files and file types included in the download. Some of the files are used in Logician, and some are used in the Encounter Form Editor or Crystal Reports.

After extraction, we recommend that the item be imported into a training version of Logician. MedicaLogic thoroughly tests all items prior to posting, but to prevent any problems with unexpected behavior, we ask that you view and test the item in a non-production environment before use.

Why should I submit to the KnowledgeBank?

Creating new clinical components to use within Logician, specifically, encounter forms and reports is a complex and time-consuming process. One of the best things about the KnowledgeBank is that it has created a community of users which have found answers to content creation issues and have agreed to share that expertise with others.

Posting to the KnowledgeBank won't make you rich or famous but you might have created a Crystal Report which is exactly what someone else was struggling to build, or you may help a fellow physician with a difficult MEL expression. If you have benefited from the KnowledgeBnak content, we ask you to complete the circle and send in your items for posting.

What do I do if I am having problems?

If you have questions about how to use the KnowledgeBank, please feel free to contact us by e-mail at knowledgebank@med.ge.com.

If your questions are about how to use the item in Logician, or how to modify it with Encounter Form Editor or Crystal Reports, please contact MedicaLogic Advantage Support at 800 957 6837